In the situation that your product(s) are lost/not delivered during delivery, but tracking says otherwise, or your product(s) are damaged, with evidence, you are eligible to receive a refund for your order or a product replacement at no cost, only after reporting the issue within 24 hours of the delivery.
The Tote Fairy is not liable for a package delivered to an address that was given on the shipping information on the website, but was meant to be delivered elsewhere. In this situation, a refund will not be granted. Please ensure you give the correct address. No other refunds will be issued unless evidence shows that a package was not delivered or if, upon delivery, there is damage and a report is made to both the mail carrier and The Tote Fairy within 24 hours of delivery.
By purchasing from The Tote Fairy, you are agreeing to the shop's return policies.